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Gestión de Proyectos


Worker management tool

Home delivery or business delivery companies dedicated to:
  - IT equipment repairs and maintenance
- Delivery of goods and foodstuffs
- Personal services
- Household appliance repairs etc...		  
 

need real time knowledge of the progress of an intervention to enable instant responsiveness.

Urgent situations and inevitable last minutes changes require flexible and immediate management.

In the same way, an employee on assignment at a business customer’s premises or in the home of a private customer needs to have at their disposal, the latest information concerning this intervention and the equipment and resources available.

Example:

A computer technician who visits a customer site to determine the cause of a problem in a customer network cannot know the real cause of the failure until he is on site. With our tools, this employee will be able to :

- Request a real-time diagnostic of the network
- Order defective elements required for repairs
- Review the customer’s service history
- Check reports of similar failures
- Submit an incident report once the problem is resolved

Using the same tool, the department managing the situation at home base, will automatically receive all the details of the incident as well as valuable customer feedback.
 

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